Privacy Policy

Welcome to B2S, your trusted partner for schools’ shopping delivery. This Privacy Policy intends to inform on how back to school uses and processes data when you use our website or mobile application together with your privacy rights.

At backtoschool.co.ke (“we”, “us”, “our”) recognize the privacy and confidentiality of personal information.

Data is collected both voluntarily and involuntarily through the access of our website and platforms.

Voluntary data is the information you give us freely when you access our website and other platforms. It includes first name, last name, mobile number, email, date of birth, physical address information and any other information you are required to give as you register to access our platform. To access our services one has to provide the above listed information failure to which one will be limited to certain operations such as checking out orders, chats with admin and other users.

Involuntary data is data collected automatically on your access to our website, mobile applications and platforms, and through third party sources. Data collected automatically includes user`s IP address and information on all the activities and interaction between the user and the platform used. Similar to many websites we use cookies and other unique identifiers to obtain information when you access our platforms served by or on behalf of B2S affiliates in order to improve on our customer experience and satisfaction. Third party sources might update information about the users on their delivery address and other relevant information to enable provision, development and improvement of operations between the user and the service providers. It also provides information about the device used to access the service to be provided.

The data collected has diverse uses that include:

• Registering of new customers.
• Processing and delivery of orders.
• Managing your relationship with us.
• Improving marketing and distribution of services offered in our platforms
• Recommending of services that may be of interest with the user.
• Compiling with the law obligations that includes verifying your identity when necessary.
• Detecting fraud.

The personal information collected may be shared with: service providers, law enforcement agencies and third parties. Personal data shared with service providers aids provision of services through our platform based on our instructions. Service providers comprise of corporate affiliates, payment processing providers, delivery service providers, marketing partners and data analytics providers.

Data shared to law enforcement agencies succor during prove of compliance with legal obligations and to respond on valid legal processes such as search warrant, court order or subpoena and for our own or a third party justifiable interest such as national security, crime investigation, litigation ,protection someone`s safety and law enforcement.

Personal information is shared to third parties to help us deliver certain aspects of our services. Frequent checks are conducted on our third parties service providers and require them to respect the security of your personal data and ensure they don’t use your personal data for their own purposes but only allow them to process personal data only for the specified purpose according to our set of instructions.

The users` may exercise certain rights regarding the data being processed by us. These rights include:

• Access: Users have right to access data being processed about them and to request to access it.
• Rectification: It’s your right to request that we amend or update your personal data where it’s inaccurate or incomplete.
• Erasure: It’s the user`s right to request erasure of a certain part of their personal data by sending an email to info.backtoschool.co.ke.
• Deletion: You can request deletion of your personal data by sending an email to info.backtoschool.co.ke. If you close or request that we close your account we`ll delete your personal data or anonymise it such that it no longer identifies with you unless we are required to keep some of the data for legal justifiable reasons like unresolved issue in relation to the account, for legal, tax, audit and accounting obligations and for legitimate business interest such as fraud prevention or maintaining security.

The site and contents are targeting minors thus its use should be under direct supervision of a parent, authorized adult or legal guardian and if the minor accesses the platforms without consent of the direct supervisors, an email should be communicated to info.backtoschool.co.ke.

If you are looking for further information of how we process your personal data, how to access your data or how to exercise your legal rights you can contact us anytime at info@backtoschool.co.ke.